Supporting Client Success

The client support team at Baker Hill advocates client success. Our multi-tiered Client Support Analysts seamlessly integrate into every aspect of our client relationships.

Professionals meeting taking notes

Starting with pre-sales and continuing through implementation and ongoing guidance, our confident and knowledgeable support group fields questions and concerns and provides resolutions to ease your path to success.

Pre-Sales

Contract structure recommendations
Service Level Agreements
Proactive approach to usage expansion

Implementation

Assist implementation analysts
Production roll-out hand-offs

Ongoing

Act as client advocates
Serve as product subject matter experts
Resolving client needs and questions
Ensuring client issue escalation
Custom reports and documentation

“We have a long-term relationship with Baker Hill and consider them a trusted advisor and an extension or our team. They are committed to our success which is evidenced by their exceptional support service, quick response to all of our requests, and ongoing, proactive communication.”

- Joe Traczynski
SVP Senior Lending Officer, Florence Bank