Marquette Bank

Based in Chicago with $1.5 billion in assets, Marquette Bank is a full-service neighborhood financial institution, offering a full suite of consumer and business banking, commercial lending, home financing, wealth management and trust services. As a locally owned and operated bank, Marquette is committed to making sure its customers have the best experience possible each time they interact with the bank. To uphold this commitment, the bank realized it needed to streamline its lending processes, specifically on the commercial side, to generate efficiencies and improve the customer experience. 

Initially, the bank did not have a uniform commercial lending process. For credit analysis, employees would use one tool for statement spreading and tracking exceptions while loan officers had their own approach for managing the lending cycle, which included several different renditions of credit memos. Additionally, there was little visibility within the commercial lending process, making it difficult for each employee to gain a complete view of the client and efficiently meet their needs. 

Since going live with Baker Hill’s commercial lending solution in 2013, Marquette Bank has created a more efficient and consistent workflow for its commercial lending process. Specifically, the bank has improved its credit memo creation time by 25 percent and eliminated more than 70 percent of paper reports, all while enhancing its pipeline process to encourage strategic sales planning and nurture relationships with valuable clients. In short, Marquette Bank is able to effectively address all of its commercial lending needs through the solution and has achieved this without recruiting and hiring additional staff.

Baker Hill’s commercial loan origination solution has also increased the bank’s visibility of each loan as it moves through the process. The solution ensures relevant client information is readily available for the loan officer while credit analysts are able to maintain insight on each client’s relationship with the bank to track any changes in a client’s ability to meet loan obligations. Additionally, because the commercial loan origination solution maintains current data and continuously analyzes that data per Marquette’s policies, the solution serves as a dependable source for decision-making insights and reporting needs. 

Moving forward, Marquette Bank expects to further optimize its lending operations by expanding its relationship with Baker Hill and implementing several Baker Hill NextGen® solutions.

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